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Shipping Policy

Effective Date: September 10, 2026

At Dulcineaz, we understand that receiving your order safely and on time is an important part of your shopping experience. We work with DHL to provide dependable shipping services and tracking for eligible orders.

1. Order Handling

Once your payment has been confirmed, your order will be prepared for dispatch.

Orders are typically packed and processed within 1–3 business days. Orders placed during weekends, public holidays, promotional events, or periods of high demand may require additional processing time.

When your parcel has been handed to DHL, shipping information will be provided once tracking details are available.

2. DHL Shipping Services

Dulcineaz ships orders using DHL. The specific DHL service may vary depending on the destination, parcel characteristics, and service availability.

Delivery times depend on the destination and other circumstances affecting transportation. Estimated delivery times are provided for guidance and should not be considered guaranteed arrival dates.

3. Shipment Tracking

Once your order has been dispatched and tracking information has been generated, you may use the provided tracking details to monitor your shipment.

Tracking updates may not appear immediately after dispatch because the parcel may need to be scanned at a DHL facility before movement becomes visible online.

4. Customer Shipping Information

Customers are responsible for entering accurate delivery information during checkout.

Please verify that your:

Recipient name
Street address
Building or unit information
City
Postal code
Country
Contact details

are correct before submitting your order.

If you discover an error, please email admin@Dulcineaz.com as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

5. International Delivery

International shipments may pass through customs in the destination country.

Depending on local laws, the recipient may be required to pay import duties, taxes, customs clearance fees, or other applicable charges.

These costs are determined by the destination country's authorities and are generally the responsibility of the recipient unless otherwise stated.

Customs inspections or clearance procedures may also extend delivery times.

6. Delivery Estimates

Delivery estimates may vary depending on the destination and DHL service being used.

Factors that may affect delivery include:

Customs clearance
Weather conditions
Local transportation
Public holidays
High shipping volumes
Carrier operational issues
Unexpected events

Dulcineaz cannot guarantee a specific delivery date where delays are caused by circumstances outside our reasonable control.

7. Delivery Attempts

DHL may attempt delivery according to its procedures for the destination country.

If delivery cannot be completed because nobody is available, the address is incomplete, or other delivery requirements are not satisfied, DHL may provide further instructions, arrange another attempt, or return the parcel.

If an order is returned and the customer requests another shipment, additional delivery charges may apply.

8. Damaged Packages

Please check the condition of your parcel when it arrives.

If your shipment appears damaged, please contact us at admin@Dulcineaz.com as soon as possible. Photographs of the outer packaging and affected products may be requested to help us assess the situation and communicate with the carrier.

9. Missing or Delayed Orders

If your shipment appears to be delayed or tracking indicates an unexpected problem, please contact us with your order details.

We will review the available tracking information and, when appropriate, work with DHL to help determine the status of your shipment.

10. Delivery Confirmation

DHL's tracking information may show the date and location at which a shipment was recorded as delivered.

If tracking confirms delivery but you cannot locate the parcel, please check with household members, reception areas, neighbours, or other designated delivery locations where applicable before contacting us.